Refund, Returns & Warranty Policy

We want you to ride with confidence. If something isn’t right, we’re here to help.

1) 90-Day Money Back Guarantee

We offer a 90-day money back guarantee from the delivery date.

To qualify for a full refund:

  • The product must be unused and not personally damaged.
  • The product must be in “like new” condition.
  • All original packaging, accessories, manuals, cables, mounts, and inserts must be included.

If the product is missing original packaging, or shows signs of personal use, we may still accept the return. In that case, a small restocking fee (up to 10%) may be deducted to cover inspection, repacking, and missing parts.

If the product shows damage caused by installation error, misuse, modification, impact, liquid damage, or other personal handling, the return will be rejected and no refund will be issued.

Refunds are sent to the original payment method.

2) After 90 Days

After the 90-day money back period ends, returns are no longer accepted for change of mind.
Any functional issues after that point are handled under the warranty process described above.

3) Warranty Coverage

All products include a limited warranty.

  • Standard warranty period: 1 year from the delivery date.
  • During certain promotions, we may offer an extended 2-year warranty.
    Please refer to the warranty duration shown at the time you completed payment. That is the valid warranty period for your unit.

How warranty service works

If there is a confirmed quality-related issue during the warranty period:

  1. Send us photos or a short video of the issue, along with the product SN and your order number.
  2. After verification, we will ship you a brand-new replacement unit.

You do not need to ship the defective unit back first.
We do not make you wait for a repair. We replace.

This warranty does not cover personal damage (for example: crash, impact damage, liquid damage beyond rating, incorrect wiring, modified cables, or opened housings).

4) Damaged in Transit

If your order arrives damaged:

  1. Take clear photos of the outer box, inner packaging, and the product.
  2. Contact us within 48 hours of delivery.
  3. Send the photos and your order number to cs@ridernav.com 

We will file a claim with the carrier and resolve the case as quickly as possible.

5) How to Start a Return

To request a return, please email cs@ridernav.com with:

  • Your order number, full name, and the email used at checkout.
  • Product name and serial number (SN).
  • Reason for return.
  • Photos or a short video showing the product condition or showing the issue.

Warehouse Code: USLAX1 (must appear on the return label)

Consignee: QAK / Greatsell

Address: 14928 Washington Dr., Fontana, CA 92335, USA

Important: Please contact our Customer Service before sending any return so we can register your case and ensure the package is received correctly. Unauthorised returns may be delayed or refused. Include your order number and the warehouse code (USLAX1) inside the package and on the label.

6) Return Shipping

  • For change-of-mind returns: You are responsible for return shipping costs on the way back to us. Please use a tracked shipping service and keep the receipt.
  • For defective items or items shipped in error: We will cover reasonable return shipping costs or provide a prepaid return label (where available).

For international returns, please mark the parcel as “Return Goods – No Commercial Value” to avoid additional customs charges.

7) Inspection and Refund Processing

  • Once we receive the returned item, we will inspect it within 3–5 business days.
  • If the return is approved, the refund will be issued to the original payment method within 3–8 business days. (Your bank or payment provider may take additional time to post the funds.)
  • If parts are missing, or the item shows signs of use that prevent us from reselling it as new, we may either:
    • apply a small restocking fee (up to 10%), or
    • reject the return and send the product back to you.

We will let you know if a deduction applies before processing the refund.

8) Exchanges

If you received a defective or wrong product, we’ll replace it at no extra cost.

9) Return Window and Eligibility

  • Change-of-mind returns: You may request a return within 90 days of delivery. The item must meet the conditions listed above.
  • Defective, DOA, or wrong item received: Please notify us within 7 days of delivery. We will arrange a replacement or a refund.
  • Pre-orders:
    • You may cancel before shipment for a full refund.
    • After shipment, the normal return rules in this policy apply.